Add files to a support ticket safely
Upload supported evidence without exposing private account or payment information.
FILE LIMITS
• Formats: PDF, JPG, JPEG, PNG, or TXT
• Maximum files: 3 per initial request or per reply
• Maximum size: 10 MB per file
The three-file limit applies to each submission action, not to the lifetime total of the ticket.
Signed-in customers may attach files to the initial request. Guests may attach files only after verifying access to that exact ticket. The system validates the extension, declared type, content signature, size, and safe filename. Downloads remain private, use no-store delivery, and require exact customer, verified guest-ticket, or authorized Support access.
SAFE EVIDENCE CHECKLIST
✓ Attach only what is necessary to investigate.
✕ Never attach passwords, magic links, private keys, full payment credentials, unrelated government identifiers, or unrelated confidential data.
Was this article helpful?