Understand business verification statuses
Know what each verification status permits and when to revise, renew, or contact Support.
UNDERSTAND THE CURRENT STATUS
• Draft — Add the required business details and private evidence at your own pace, then submit when the application is complete.
• Submitted — The exact revision is queued for review. Its application fields and evidence are locked.
• In review — An authorized reviewer is assessing that submitted revision. No action is needed unless a revision is requested.
• Changes requested — Read the reviewer’s customer-facing note, update the returned editable draft, replace rejected or outdated evidence where needed, and submit a new immutable revision.
• Approved — The verified capability is active while the organization and its evidence remain eligible. Supplier payment readiness is a separate requirement for payment operations.
• Evidence expired — New marketplace activity for that capability is paused. Replace the expired evidence and submit a new revision for review.
• Rejected — The reviewed revision was not approved. Read the reviewer note, correct the editable application, and submit a new revision.
• Suspended — Existing records remain available, but new marketplace activity is restricted during review. Self-service application editing is unavailable; follow the displayed instruction or contact Support.
RENEWING AN APPROVED VERIFICATION
You can save updated details and add evidence without changing the current approval. When you submit the next revision, eligibility for the applicable Supplier or Service Agent activity pauses until that revision is approved.
REVISIONS AND CAPABILITIES
Each submission creates an immutable revision. Later edits, evidence changes, or status changes do not rewrite earlier submissions or related audit history. Supplier verification and Service Agent verification are separate capabilities, so one status does not automatically grant the other.
SECURITY-SCAN GATE
A submitted file can still be pending its security scan, but approval waits until every effective evidence file is scan-clean. Replace any file marked rejected or failed in an editable revision before submitting again.
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