Understand payment exceptions and refunds
Read failed, expired, cancelled, refunded, and disputed payment states correctly.
STATUS GUIDE
• Payment failed — authorization may be retried while the obligation remains eligible and its exact UTC deadline has not passed.
• Expired — an unpaid, open, or failed obligation reached the deadline or could no longer be collected.
• Cancelled — an existing authorization hold or payment obligation was cancelled.
• Partially refunded — part of the captured amount was returned; this is distinct from a full refund.
• Refunded — the full captured amount was returned.
• Disputed — a valid cardholder dispute event is recorded. A dispute may cover only part of a charge, but the entire local obligation is classified as Disputed.
The current payment window is 48 consecutive hours from obligation creation—not two business days. Always follow the exact UTC deadline on the authenticated payment record.
REFUND LIMITS
A refund or partial-refund status records a verified provider event. It does not by itself decide refund eligibility, timing, fees, or foreign-exchange effects.
ImportersDeals payment and order screens continue to show the original immutable quote; they do not display the exact adjusted refund or dispute amount. Check the connected Supplier Stripe account for exact provider amounts and evidence.
The current ImportersDeals portal has no customer self-service refund button. Keep the PAY reference, coordinate under the deal terms, and contact Support for a ledger mismatch. During payment collection, partially refunded, refunded, and disputed quantity does not count toward the funding target.
DISPUTE OUTCOMES
A won or warning-closed dispute returns the ImportersDeals payment lifecycle to Paid. A lost dispute remains Disputed. An open dispute may require provider resolution or Support review before automated campaign compensation can continue.
The connected Supplier Stripe account contains the current provider evidence, deadlines, disputed amount, and resolution because the Supplier is merchant of record.
TRUST THE VERIFIED LEDGER
A browser redirect, screenshot, or email claim does not change the financial record. Signed provider events update the ImportersDeals lifecycle state.
For any mismatch, open the authenticated payment record, record its PAY reference and visible status, and contact Support. Never share full card details, passwords, or authentication links.
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